Shipping Information
How much does shipping cost and where can we deliver to?
Free Shipping to metropolitan areas in QLD, NSW, VIC, SA, and ACT.
If you are in WA, TAS and NT, or the regional and rural areas of QLD, NSW, VIC, SA and ACT, please contact us to get a shipping cost before placing the order
When will my order be shipped?
When can I expect my order to arrive?
The estimated transit time is 5-10 working days for metropolitan and regional areas.
The ETA is subject to change depending on the speed of the courier company.
Where can we deliver to?
Your order will arrive at your front door on the ground floor, or at your building’s loading dock if it’s a multi-story location.
Please note that we cannot deliver to underground car parks due to truck accessibility limitations. You are required to assist the delivery driver with unloading the items from the delivery vehicle. Your signature is required upon receiving the delivery.
Delivery to a PO Box or Parcel Locker is not available.
How do I track my order?
Once your order has been dispatched, you will receive an e-mail with your tracking details and instructions for how to track your order if tracking is available. For any queries relating to tracking, please e-mail Info@pergolaworld.
Do I have to be home to receive my order?
If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an ‘Authority to Leave’ the goods unattended. If the courier is able to fulfil this request, this will void your warranty and neither Pergola World nor our carrier can be held liable for any loss, theft, or damage to your items.
What happens if my order is lost or damaged in transit?
If the products ordered are damaged when arrived at your address, you will need to inform the delivering driver about the damage, and email us within 2 days upon receiving your item with photos that clearly shows the product’s damage and any damage to the packaging. We will send you a replacement and we will arrange the pick up of the damaged item for a damage assessment.
Can items be picked up?
Yes! We offer a FREE Click & Collect option that you can select at checkout. Please note that our warehouse is located at Shop 2 78-80 Batt St, Jamisontown, NSW 2750.
